Privacy Policy

Last Updated: September 24, 2025

Servel operates this store and website, including all information, content, features, tools, products, and related services, to provide you with a personalized and enhanced shopping experience (collectively referred to as the “Services”). The Servel store operates through the Shopify platform, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or contact us in any way. In case of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy applies regarding the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

Personal information refers to any information that can directly or indirectly identify you. It does not include information collected anonymously or from which personal identity has been removed.

We may collect or process the following categories of personal information depending on how you interact with the Services, your location, and applicable laws:

Contact information: Name, address, billing and shipping addresses, phone number, email
Financial information: Credit/debit card details, account numbers, payment information, transaction history
Account information: Username, password, security questions, preferences
Transaction data: Products viewed, added to cart, purchased, returned, or exchanged
Correspondence: Information shared when communicating with customer support
Device information: Browser type, IP address, network, or device identifiers
Usage information: Interaction with the website and duration of using the Services

Sources of Information

We may collect personal information from the following sources:

Directly from you when creating an account, contacting us, or using the Services
Automatically through our website using cookies and similar technologies
From service providers who assist us in operating the Services and processing data on our behalf
From our partners or other third parties

How We Use Your Personal Information

We use personal information for the following purposes:

Service delivery and improvement: Processing orders, payments, shipping, returns, and personalizing your shopping experience
Marketing and advertising: Sending promotional offers and advertisements via email, SMS, or online ads
Security and fraud prevention: Protecting accounts, preventing illegal activity, and ensuring a safe shopping experience
Customer support: Responding to inquiries and maintaining the customer relationship
Legal compliance: Complying with laws or responding to legal requests

How We Share Your Information

We may share your personal information in the following circumstances:

With Shopify and service providers (e.g., payment processing, technical support, shipping, cloud storage)
With business and marketing partners for targeted advertising based on your online activity
When you direct us or give consent to share certain information with third parties (e.g., shipping companies)
With our affiliates or within our corporate group
In connection with a business transaction such as a merger, sale, or legal obligation

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your data to enable us to provide and improve the Services. Information may be transmitted to servers outside your country of residence. Shopify may use your interaction data to improve its services and may be responsible for processing your personal data in certain cases.

For more information on how Shopify uses your data and your rights, see Shopify’s Privacy Policy on their official website.

External Sites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. Please review their privacy policies before sharing any information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, you may contact us to request deletion.

Security and Data Retention

We take all reasonable security measures to protect your information, but cannot guarantee complete security during transmission over the Internet. Retention of information depends on its purpose, such as account management, service provision, legal compliance, or dispute resolution.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access/Knowledge: Request access to your personal data we hold
Deletion: Request deletion of your data from our records
Correction: Request correction of inaccurate data
Data Portability: Request a copy of your data or transfer it to a third party
Communication Preferences: Unsubscribe from promotional messages at any time

We will not discriminate against you for exercising any of these rights. Verification of your identity may be required before fulfilling certain requests.

Complaints

If you have a complaint regarding the processing of your personal data, you may contact us using the details below. You may also contact your local data protection authority if necessary.

International Data Transfers

We may transfer, store, and process your personal data outside your country of residence. If data is transferred outside the European Economic Area or the United Kingdom, it will be done in accordance with approved data protection standards such as standard contractual clauses.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted here, with the “Last Updated” date updated at the top.

Contact Us

If you have any questions about this Privacy Policy, our practices, or wish to exercise your rights, please contact us via email:

Email: info@serfel.com

We recommend reviewing this page periodically to stay informed of any updates to our Privacy Policy.